Let’s suppose you are a weekend warrior who is building a fence around your property.

Would you rather purchase the hardware needed from a company representative who

a. Has intense knowledge of the pros and cons of different materials you can use. Can help you with money saving decisions and explain certain things you don’t want to cut corners on or

b. Has no clue what you’re asking nor do they care. In fact, isn’t it lunch time?

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Have you ever had a customer service experience so rotten that you’d never go back to that place again? Or, maybe a customer service experience that was so wonderful, you’d refer that business to people you know whenever you had the chance? Please tell us about it below. And… Thanks!